Help Center - I got a request for a DVD I don't have

The DVD must have been on your DVD Tower in order to have been requested.  If it is a title you don't recognize, perhaps the item was listed incorrectly when you posted it.   If it has been on your DVD Tower a long time, you may have forgotten that you posted it at all!

Check your Transaction Archive to be sure that you have not confused this title with another.   You can get to your Transaction Archive from the menu that drops down from My Account in the toolbar at the top of the site.

If you previously sent out a copy of this DVD, it might have been double-posted to your DVD Tower by mistake: sometimes a DVD is double-posted onto a member's DVD Tower (either by a server-hiccup or by the posting member clicking Refresh on the browser while the posting is in process).

Please note:

• You will not see the DVD on your DVD Tower when it is actively involved in a request.

• If you have accepted the request, the date that the DVD was posted will appear on the request.

• After you click or on the request, the DVD will be removed from your DVD Tower entirely.

Related Links:

Managing your DVD Tower
Can I see my past transactions?
How to remove a DVD from your Tower