Help Center - I got two requests for the same DVD!

This happens for one of two reasons:

• You posted the DVD twice, using different listings (ie, High Def and Blu-Ray)

  • In this case, you should agree to send out the DVD that was listed correctly.

• Two copies of the DVD were posted simultaneously when you posted the DVD.

  • This can be caused by a server hiccup OR by your clicking "Post DVD" or "Refresh" while the DVD-posting was already in process.

If this happens:

• You can simply accept one request, and decline the other by clicking
  • When you decline, the extra DVD will be removed from your DVD Tower.
  • Be sure you accept the request for the DVD that was listed correctly, if you listed it twice.

• If the DVD is on a WIsh List and involved in a pending offer:
  • Wait for the DVD to be requested. 
  • Accept the first request
  • Decline any extra requests by clicking
  • Doing this will remove the extra copy from your account. 
  • You will have a chance to explain what happened to the requestor when you decline the request. 

Related links:

How to remove a DVD from your Tower
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