Help Center - A DVD I requested arrived with a late postmark!

DVDs that arrive with a late postmark need to be marked received normally, and the information about the postmark should be recorded in the survey portion of the DVD Received page.

• Providing the late postmark in the survey portion of the DVD Received page will generate an auto-email to the sender of the DVD, reminding him or her that late mailing is not acceptable at SwapaDVD.
  • The email includes the information that the late postmark could have been entered in error
  • The email includes the information that sometimes postmarks are delayed a few days, even if the DVD was mailed on time
  • The email includes the information that if the late mailing was agreed to by the requestor, this is not a problem
• You can contact the sender using the text box on the DVD Received page:
  • Please be gentle!  You can't know what might have delayed this shipment.
• If the DVD was declared Lost in the Mail and you requested a second copy because you thought the first one was really lost:
  • You can ask for your credit back in your Personal Message
  • You can note this information in the Comments box at the bottom of the DVD Received page: this will go onto the sender's record.
• A pattern of late mailing will cause account suspension and possibly termination of membership
  • Sometimes late mailing happens for very good reasons, but chronic late mailing will not be tolerated

Related Links:

I received a DVD that was 'lost in the mail'
How to Mark a DVD Received
There is a problem with a DVD I received!
Can I send a DVD later?
Swapping Deadlines