Help Center - I received a DVD from a canceled transaction!

This usually happens when the member that sent this DVD did not complete the sending process by marking the DVD mailed, but sent the DVD anyway.  In these situations, there is a possibility that the requestor will end up with 2 copies of the DVD.

If you received (or will receive) two copies of the DVD, you are not obligated to give a credit to the sender whose transaction was canceled.  If you got (and will get) only one copy, you should mark the DVD received so that the sender gets credit.

To mark this DVD received and give a credit to the sender:

• Go to your Transaction Archive:
  • Place your cursor over My Account in the toolbar at the top of the site and click Transaction Archive in the menu that drops down
  • You can also get there by clicking the link "Transaction Archive" at the top of the My Account page
• Scroll down to find the canceled transaction for this DVD
  • Be sure it is the correct transaction: sometimes there are several canceled transactions for one title
  • Check the sender name against the return address on the package
  • To find the request easily, sort the transaction archive by "Requested by Me" - "All" - "title" - "descending" and scroll down to find the transaction(s) for this title.
    • Again, there may be multiple transactions for one title: be sure to choose the correct one!
    • You can compare the name of the sender on the transaction with the return address on the package
    • You can also click the link Request Details on the right of the transaction to see more information about the transaction (the dates it was requested, printed, mailed)
• Click on the transaction
• The usual DVD Received screens will come up.
  • You will have a chance to send a message to the DVD-sender during this process.

You also might want to check your Wish List, and remove this title from there, if you do not want to receive future offers of this DVD.

• The DVD would have been placed on your Wish List automatically when the transaction canceled, if there were no other copies of the DVD in the system.

Related Links:

I received 2 copies of the same DVD!
Getting Around the new SwapaDVD--where IS everything?